Bayfront Cloud // National Operations // Voice Hub: PITTSBURGH, PA // Layer: SentinelOne
FIELD_OPS: DISPATCH_READY // VOICE_SLA: < 60s

National Scale.
Absolute Control.

The complete technical backbone for high-growth enterprises. We deliver 100% US-based voice support from our Pittsburgh hub, national field-dispatch for physical requirements, and a sovereign, internal VoIP stack.

SOC_OPERATIONS

Unified SOC

Continuous 24/7/365 behavioral threat hunting. We don't just alert; we neutralize.

  • MDR Analysis: Initial threat investigation completed within 60 minutes of alert.
  • Host Isolation: Immediate "freezing" of compromised machines to prevent lateral network spread.
  • Autonomous Rollback: AI-driven rollback to revert malicious code execution via VSS-integration.
  • Incident Triage: Professional determination of threat scope, urgency, and potential business impact.
  • Forensic Sample Submission: Retrieval and analysis of suspicious binaries for future threat prevention.
Initialize Security Console →
NOC_OPERATIONS

Unified NOC

Maintaining 99.999% availability through elite Tier 3 management and proactive cluster tuning.

  • 15-Min Critical ACK: Immediate phone escalation for "Device Down" infrastructure events.
  • Access Level 3: Full diagnostic and resolution autonomy, including authorized server reboots.
  • Patch Governance: Automated daily patching for OS and 120+ third-party applications.
  • Virtualization Support: Active management of VMware, Hyper-V, and cloud-based Azure VM clusters.
  • VSS Hygiene: Proactive remediation of shadow copy writers to ensure backup consistency.
Initialize Network Console →
Standardized Service Tiers

Growth Architecture.

FOUNDATION

Level 1

Essential Security & Cloud Apps

$135/user/mo
  • Microsoft 365 Business Basic
  • Cloud VDI + Active Directory Management
  • SentinelOne EDR + 24/7 SOC Monitoring
  • Pittsburgh-Based HD Premier Voice Hub
  • Internal VoIP: Tier 1 Managed Support
RECOMMENDED

Level 2

Advanced Performance & Support

$185/user/mo
  • M365 Business Standard (Desktop Apps)
  • High-Performance VDI Infrastructure
  • 24/7 Voice Support + Global Redundancy
  • Managed x360Cloud Backup Suite
  • Internal VoIP: Call Recording & Presence
ENTERPRISE

Level 3

Elite Priority Command

$225/user/mo
  • M365 Business Premium (Elite VDI)
  • L3 Horizon Performance Tiers
  • 15-Min Emergency Voice ACK SLA
  • Managed BCDR Monthly Restore Testing
  • Internal VoIP: CRM Integration
Service Delivery

National Footprint.
Domestic Voice.

Bayfront Cloud is a National Operations provider. All HD Premier Voice Support is delivered from our primary engineering hub in Pittsburgh, PA, ensuring clear, US-based communication for every end-user interaction.

To support your physical sites, we maintain a national field-dispatch network. While our 24/7/365 remote operations utilize global integrated resources for technical backend tasks, our on-site presence covers all 50 states. Whether you require remote VDI management or an on-site server rack deployment, our unified command structure handles the entire lifecycle.

Sovereign vs Field

Operational Boundaries.

Managed Monthly Scope (Remote)

  • 100% US-Based Voice HelpDesk
  • 24/7 Security Threat Monitoring & Rollback
  • Internal VoIP Tier 1 Troubleshooting & Sync
  • Microsoft 365 Administration & Patching
  • Remote Cluster Performance Tuning

Billable Job Scope (Physical)

  • On-Site Infrastructure Moves & Cabling
  • Physical Hardware Repair (RAID/Power/Disk)
  • On-Site Disaster Recovery & Field Deployment
  • End-User "How-To" Software Training
  • Mass Onboarding (>5 Endpoints per site/day)