Operational Tiers // 24x7x365 US-Sovereign Support

Service
Architecture.

Transparent, high-density pricing for enterprise infrastructure. Each tier represents an escalation in engineering access and operational response speed.

OVERSIGHT
Sovereign Basic

Level 1

  • 24x7 Server & Endpoint Performance Monitoring
  • Microsoft & Third-Party Patch Management
  • SentinelOne Singularity EDR Security
  • Resource Utilization Fine-Tuning (CPU/Memory)
Standard Rate

$135 / month

RECOMMENDED
Sovereign Standard

Level 2

  • All Basic Tier Services Included
  • North American Voice & Chat Support
  • Active Hardware Failure Isolation
  • Tier 2 Resolve: Diagnostics & Configuration
Standard Rate

$185 / month

ELITE_COMMAND
Sovereign Enterprise

Level 3

  • All Standard Tier Services Included
  • Full Access Level 3: Admin & Reboots
  • 15-Minute Emergency Response SLA
  • Managed BCDR & Disaster Recovery Tests
Standard Rate

$225 / month

Uptime SLA
99.999%
Voice Answer
Under 60s
US Staffed
100% Core
Resolution
24h Target