National Scale.
Local Presence.
The technical backbone for high-growth enterprises across North America. We deliver Pittsburgh-led "HD Premier" support with a national field-dispatch network for on-site physical requirements.
Coast-to-Coast Support.
Bayfront Cloud is a National Managed Service Provider. While our primary Engineering and Voice Hub is located in Pittsburgh, PA, our reach extends to every major market in the United States.
We bridge the gap between "Remote Only" and "Local Only." All technical requests are managed by our domestic HD Premier team. If a situation requires physical intervention—such as rack mounting, cabling, or hardware deployment—we dispatch our own field engineers or coordinate with our vetted local partner network at the client's site. You get national-grade infrastructure with local-grade response.
Remote vs. On-Site Scope.
Included in Monthly Seat
Continuous 24/7/365 remote operations and security managed by the Pittsburgh and Global teams.
- 100% US-Based Voice HelpDesk interactions.
- 24/7 SOC/NOC monitoring and incident response.
- Cloud VDI, M365, and VoIP Tier 1 troubleshooting.
- Automated OS/3rd-party patching and security rollouts.
- Remote host isolation and threat rollback (S1).
Field Ops & Billable Projects
Physical, on-site, or large-scale architecture changes are handled as dedicated billable engagements.
- Physical office moves, relocations, and rack-mounting.
- Structured cabling (Cat6/Fiber) and site wiring.
- On-site hardware repair (Disk/RAM/Power).
- Mass hardware deployment (>5 endpoints per site/day).
- Advanced on-site disaster recovery and physical cleanup.