Defend
At Scale.
Enterprise security isn't a luxury—it's your foundation. We provide 24/7 autonomous defense that neutralizes threats in milliseconds, keeping your startup's data and reputation bulletproof.
Detection & Investigation
Continuous oversight across the managed service layer. Our SOC team identifies security events that warrant classification and initiates immediate tracking.
- 24/7/365 Remote incident analysis to determine if alerts warrant classification.
- Incident triage determines threat scope, urgency, and potential business impact.
- Remote investigation of security events in accordance with established SLOs.
- Incorporation of external threat intelligence and third-party IR team notifications.
- Detailed documentation of attacker profiles based on asset and traffic analysis.
- Metadata tracking for false positives and whitelisting within the security toolset.
- File sample retrieval of suspicious binaries for deep-dive forensic analysis.
Containment & Remediation
We move beyond detection into active host isolation. Using the HD Premier model, we freeze compromised machines to prevent lateral movement.
- Immediate Host Isolation prevents compromised machines from communicating with the network.
- Automated Rollback utilizes VSS-integration to revert malicious code changes.
- Remote process termination (Kill Process) and quarantine of malicious binaries.
- Manual isolation is used for unmanaged machines to protect managed assets.
- Remote incident support for all incidents within the current supported toolset.
- Continuous investigating of initial security events to ensure rapid remediation.
- Testing of monitoring capabilities via simulated reconnaissance and compromises.
Pittsburgh Core.
All **HD Premier** service requests are routed directly to our North America-based service delivery hub in Pittsburgh, PA. This ensures that every voice interaction is handled by a domestic engineering team with direct oversight of your security environment.
To provide a true 24/7/365 operational shield, our Pittsburgh team integrates global resources for non-voice interactions. These global teams handle off-hours scheduled work, log documentation, and chat interactions during peak volumes. This ensures that while the "Pittsburgh Voice" leads your account, a global engine room is monitoring your data every second of the day.
Technical Scope.
In-Scope SOC Operations
- Remote incident investigation and escalation tracking.
- Host isolation for machines with agents (SentinelOne/Microsoft).
- Automated remediation: Kill process, quarantine, and rollback.
- Detection of suspicious or malicious executable files on endpoints.
- Manual or automatic upload of unknown binaries to analysis services.
- Scheduled and critical emergency maintenance execution.
Out-of-Scope (Billable)
- Modification of network configurations or firewalls.
- Troubleshooting network performance or function.
- Fixing database corruption or hardware issues (disk/RAM/power).
- Virtualizations on backup solutions or End Client training.
- Contacting third-party vendors for support or involvement.
- On-site support at client or end-client locations.